Rackspace® is a different type of hosting company - we focus not just on the technology and hardware that we provide for our customers but the service that is wrapped around our hosting solutions.

It is our ambition that our customers experience Fanatical Support® everyday and because we are confident in our ability to deliver on our customer service philosophy we have developed the Fanatical Support Promise. This promise is in addition to our 100% network uptime guarantee, 1 hour hardware fix and 100% infrastructure uptime guarantee.

Find out more here

Just a few examples of our commitment to Fanatical Support include:

• Service will be provided by our support teams 24/7/365
• Subject matter experts available that know how to identify problems and offer solutions
• Communications and conversations are not scripted, but are personal responses addressing your specific needs

View our video on the Fanatical Support Promise here See video here

This all amounts to amazing support and total peace of mind for your hosting solution. We'd love to talk to you and explain how we can make a difference to your business by taking away the pain of some of your IT hassles.